Claims Management

An insurance policy can be thoroughly tested in the aftermath of a claim, and JLT has an exemplary record in this area and recognize claims service as a key deliverable.

Our team of claims professionals are highly experienced in claim administration and negotiation; drawing on many years of industry knowledge and sustain close relationships with insurers, adjusters and lawyers. In addition, we strive to keep abreast of developments in case law and legislation that may impact the insurance litigation environment allowing us to appoint the most competent individuals in any loss situation.

We offer around the clock claims assistance to ensure our clients' interests are protected as much as possible as soon as a loss occurs. Our ambition is to ensure payment is received as quickly as possible to minimize the impact on our clients' operations. Where appropriate we will coordinate with loss adjusters to quantify loss in order to swiftly resolve all issues and reach settlement.

Our relationship driven approach enables us to devise the processes needed to handle any significant claims that arise for our clients as well as the more frequent attritional losses.

When necessary for our clients, JLT Canada’s team work closely alongside our client facing broking teams in London. The JLT Group are one of the only London headquartered brokers with comprehensive claims services located in the immediate proximity of Lloyd’s and London Company Markets, placing and servicing colleagues , Insurance markets’ claims staff and the Loss Adjusting community.

Consequently JLT is in Lloyd’s and the London market daily speaking to the Claims Agreement Parties on the risks JLT place. By operating so closely with the market we can have both formal and informal discussions with the Claims and Loss Adjusters to progress the claims we are handling and handle sensitive issues with the appropriate care.

Through this joined-up approach JLT have established a world-class record for delivering results and resolving long running, complex claims.