Privacy

We have made a commitment to respect the privacy rights of identifiable individuals (such as your employees in certain circumstances) by ensuring that their personal information (as defined by law) is collected, used and disclosed in such a manner that a reasonable person would consider appropriate in the circumstances. As a result of recent federal and provincial legislation, we've further strengthened our privacy commitment on personal information by adhering to the following ten principles as set out in the federal Personal Information Protection and Electronic Documents Act (PIPEDA) as a minimum standard:

• Accountability
  We are responsible for all personal information under our control and will designate one or more individuals who will be responsible for our compliance with the policies and procedures described in our privacy handbook.
• Identifying Purposes
  We will identify the purposes for which we collect personal information at or before the time the information is collected.
• Consent
  We will obtain the appropriate consent from individuals for the collection, use, or disclosure of their personal information, except where the law provides an exemption.
• Limiting Collection
  The personal information we collect will be limited to that which is necessary for the purposes we have identified.
• Limiting Use, Disclosure, and Retention
  Personal information will not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law. We will only retain personal information as long as necessary for the fulfillment of those purposes.
• Accuracy
  The personal information we collect will be as accurate, complete and up-to-date as is necessary for the purposes for which it is to be used.
• Safeguards
  We will safeguard the security of personal information under our control in a manner that is appropriate to the sensitivity of the information.
• Openness
  We will make readily available to individuals specific information about our policies and procedures relating to the management of personal information which is under our control.
• Individual Access
  Upon request, an individual will be informed of the existence, use, and disclosure of his or her personal information which is under our control, and may be given access to, and challenge the accuracy and completeness of that information
• Challenging Compliance
  An individual may address a challenge concerning compliance with the above policies and procedures to our Privacy Officer.

Any individual who wishes to gain access to his or her personal information in our records or who wishes to challenge or complain regarding JLT's handling of personal information must complete a Request / Complaint Form in writing. This form can be obtained from the Privacy Officer or the form can be printed and forwarded to the Privacy Officer for action.

Print the Request / Complaint Form